PODCAST

Tools for Every Day Leaders

Tools for Every Day Leaders

Ep #87: Feedback Is a Relationship, Not an Event

We tend to think of feedback as a moment, but feedback is all the time, every day, everything you do in reaction to what goes on around you with your team. What you’ll learn from this episode: The first step in providing feedback is to notice yourself. Think about who you are with people. Manage…

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Tools for Every Day Leaders

Ep #86: Is Group Think Impacting Your Team’s Performance?

In this episode, we’re talking about group think and how the thoughts of the team permeate the performance of the team. What you’ll learn from this episode: How these insidious thoughts sneak in and affect the performance of a team. The importance of separating out the facts and what you’re telling yourself about those facts.…

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Tools for Every Day Leaders

Ep #85: Getting Told You Need to Work on Your People Skills

Here are just a few basic things you may want to address when you’re told you need to work on your people skills: What you’ll learn from this episode: What it means to be told you need to work on your people skills. How to tell your face that you’re happy to see people. Communicating…

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Tools for Every Day Leaders

Ep #84: How to Change How You Feel In-The-Moment

Be who you want to be in the world. Here’s a quick hack to change how you’re feeling so you can demonstrate the behaviors you want to demonstrate as a manager. What you’ll learn from this episode: How the  Thought Model can help you show up as the person you want to be in any situation.…

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Tools for Every Day Leaders

Ep #83: The Difficult Employee Remedy

In honor of my new book, The Difficult Employee Remedy Handbook, here are 5 steps to dealing with a difficult employee: What you’ll learn from this episode: Set up expectations with everyone. There are 2 previous podcasts that revolve around setting expectations – Setting Expectations for Managers and Managers and High Expectations. Make sure everyone…

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Tools for Every Day Leaders

New to the Podcast? Start Here.

Welcome! Here’s a little bit about me, what I do, and what this podcast is for. What you’ll learn from this episode: Who I am and what I do. My focus on difficult people and difficult situations. The podcast frequency is typically two a month – sometimes more and sometimes I do an interview. Popular…

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Tools for Every Day Leaders

Ep #82: How to Have Empathy for Your Difficult Employee

The key, when we give people feedback that’s tough and unexpected, is to have compassion and empathy, but HOW?! What you’ll learn from this episode: The two different ways people generally respond to this type of feedback. The best way for you, as a manager, to respond to that response. How to get to that…

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Tools for Every Day Leaders

Ep #81: What Does Your Difficult Employee Think About YOU?

We are in a dance with our difficult employees, and I’m inviting you to decide what kind of partner you want to be in that dance. What you’ll learn from this episode: I tell my story about my experience with a boss who perceived me as a difficult employee. I know, right? ME a difficult…

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Tools for Every Day Leaders

Ep #80: How to Not Take Things Personally

The only thing that connects you to someone else’s behavior is your thinking about it. Here’s how freeing that can be for you! What you’ll learn from this episode: How “behavior” is really the only way we can know anything about each other. Where behavior comes from. How to not take responsibility for someone else’s…

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Tools for Every Day Leaders

Ep #79: One Thing MOST Managers Don’t Have

Are you like a pinball bouncing around in a machine? Managers who lack personal vision aren’t as effective for their teams. What you’ll learn from this episode: Why overwhelm affects managers and how having personal vision can help. How having personal vision can help when dealing with difficult people in your life. Featured on the…

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Tools for Every Day Leaders

Ep #78: Why Managers Can’t Actually Hold Employees Accountable

I know, you’re thinking this flies in the face of everything I teach, right? But it doesn’t. Listen and you’ll understand why. What you’ll learn from this episode: You can’t really make employees do anything. The best you can do is to hold yourself accountable and ask yourself some very important questions. Then you have…

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Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

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Tools for Every Day Leaders

Ep #76: Every Day Leader Series: Julie Simpson

In this episode, I’m excited to interview Julie Simpson, Founder of Resource IT. Resource IT has delivered over 2,000 projects to date, so they know a thing or two about: Generating leads Launching new products Entering new markets Increasing the effectiveness of existing programs Their clients span the entire channel eco-system. They’ve delivered campaigns for…

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Tools for Every Day Leaders

Ep #75: Manager Pep Talk for Difficult Conversations

Many of my workshop attendees have said they wish they could chat with me right before they have a difficult conversation. This episode is designed to be that for you. What you’ll learn from this episode: People behave the way they behave for their own reasons, not BECAUSE of you. Don’t get invited to someone…

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Tools for Every Day Leaders

Ep #74: 3 Things to Do Today to Deal with a Difficult Employee

Here are the three main steps for dealing with a difficult employee. What you’ll learn from this episode: Identifying the facts about the situation. Discerning the difference between the label and the observable behavior. Deciding if the behavior is organizationally relevant and necessary to address. Featured on the Show and Other Notes: I read a…

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Tools for Every Day Leaders

Ep #73: Stop Helping Your Employees Punch Themselves in the Face

When employees vent, managers want to be supportive by listening, showing compassion and agreeing. That makes the problem worse. Here’s how to be a part of the solution instead. What you’ll learn from this episode: Why a manager’s attempt at compassion is helping the employee punch herself in the face. How to not indulge the…

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Tools for Every Day Leaders

Ep #72: Managers and High Expectations

High performers have high expectations. That doesn’t mean that those who report to them KNOW what their expectations are. They have to clearly define them. What you’ll learn from this episode: The importance of slowing down, connecting and having good communication. What your “Manual” is and how to make sure you’re not using it to…

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Tools for Every Day Leaders

Ep #71: Setting Expectations for Managers

Are you setting clear expectations with your team? Expectations differ from rules, and here are some suggestions for how to establish them. What you’ll learn from this episode: Why setting expectations is the heart of accountability. How expectations differ from rules. How to create clear expectations. Featured on the Show and Other Notes: My new…

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Tools for Every Day Leaders

Ep #70: Key Insights for 2016

Kris discusses the biggest lessons she’s learned throughout the year as she’s been negotiating her relationships with different clients. What you’ll learn from this episode: Clear expectations really do matter. There really are difficult people in the world. Many people in leadership positions forget to be kind. See below for link to Episode #38 –…

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Tools for Every Day Leaders

Ep #69: Great Coaching Questions for Managers

“Coaching” holds the belief that we’re trying to access the employee’s insight, not provide our own. Asking questions is essential. We need these key things in order to be effective at how we ask questions. What you’ll learn from this episode: Several tools to help your coaching efforts with managers Some key things that are…

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Tools for Every Day Leaders

Ep #68: The Ear Buds Are Not the Problem

Most times we don’t need a rule to manage a performance problem. People who don’t perform will always find ways to not perform. Here’s a suggestion for what to do instead. What you’ll learn from this episode – ways to eliminate performance issues: Set expectations. Set individual productivity and performance goals. Establish key performance indicators…

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Tools for Every Day Leaders

Ep #67: Who Is “They” – Managers and Blame

Do you avoid sharing unpopular decisions with your employees and defer to some “higher up” for their voice and title? If so, you’re not building your own credibility as a leader. What you’ll learn from this episode: Two remedies to address this situation. The two different types of people who exist regarding responsibility and blame. Working…

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Tools for Every Day Leaders

Ep #66: Managers and Money

Compensation is about an exchange. We need to know what is needed in a position and know what our experience, skills, value and capabilities are and then correlate the two in an exchange. What you’ll learn from this episode: Is it right to assume that if you do well and make a lot of money…

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Tools for Every Day Leaders

Ep #65: Managers and Giving Feedback

Feedback is our biggest tool as a manager. Today, we’ll talk about the reasons for giving feedback, the structure of the feedback and when it’s not necessary to give feedback. What you’ll learn from this episode: The importance of informal feedback methods and making sure our feedback is substantive. Make sure feedback is frequent and…

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Tools for Every Day Leaders

Ep #64: Managing Managers – Part 2

This episode is part two in managing managers. We’ll continue to look at the elements involved if you manage people who manage people – such as performance management, accountability and coaching. What you’ll learn from this episode: The importance performance management plays in having your manager’s back Accountability and how it relates to the work…

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Tools for Every Day Leaders

Ep #63: Managing Managers – Part 1

In this podcast, we’ll address some of the elements involved if you manage people who manage people. What you’ll learn from this episode: Being clear about your expectations The frequency of communication Making development a priority Helping the manager of your old team Featured on the Show and Other Notes: Be sure to follow up…

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Tools for Every Day Leaders

Ep #62: Every Day Leader Series: Stacy Tiger and Managing Millenials

As part of Leadership Coach, LLC’s “Every Day Leader” series, Stacy Tiger shares with us some incredibly valuable research and insights related to Millennials and how best to maximize their contributions to our organizations. Stacy is the Director to Talent & Organizational Development @ BOK Financial. She shares a wealth of information for our listeners…

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Tools for Every Day Leaders

Ep #61: Managers and Change

Like it or not, we’re in a space and time where so much is transient. As a manager, it’s your job to not only manage the process of change but also lead people through that change. Here are some suggestions for how to do that. What you’ll learn from this episode: People who have been…

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Tools for Every Day Leaders

Ep #60: Every Day Leader Series: Mark Nurdin

In her second installment of the “Every Day Leader” series, Kris interviews Mark Nurdin. Mark is the President and Chief Executive Officer of the Fort Worth Region for Bank of Texas. He oversees the growth strategies in the Fort Worth Region across all lines of business and all product partners, including Commercial Banking, Consumer Banking,…

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Tools for Every Day Leaders

Ep #59: Labels vs. Behaviors

As a leader, are you finding yourself making negative judgments about an employee’s behavior? Labeling people based on our judgments changes who we are – not them. Here’s how to better deal with that difficult person at work. What you’ll learn from this episode: Some differences between behaviors and the labels we give them. Behaviors…

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Tools for Every Day Leaders

Ep #58: Every Day Leader Series: Chad Bandy

In her first installment of the “Every Day Leader” series, Kris interviews Chad Bandy. Chad has nearly twenty years of experience managing customer experience and large scale operations, focused in higher education. His expertise lies in building and developing business operations to enable growth and efficiency for a team. His leadership style relies on the…

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Tools for Every Day Leaders

Ep #57: How Managers Can Help Employees Deal with Difficult People

As leaders, one of the trappings in dealing with difficult people is trying to create scripting to help our employees through the process. Here are a few suggestions to avoid that disingenuous and unauthentic practice. What you’ll learn from this episode: Set and clarify expectations Model your expectations. Treat employees the way you want them…

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Tools for Every Day Leaders

Ep #56: When Was the Last Time You Checked What You Believe?

What if your commitment to believing something is interfering with your ability to see other perspectives? Here are some suggestions for getting out of your own way and becoming more managerially mature. What you’ll learn from this episode: What Brooke Castillo’s “The Manual” is and how it applies to leaders. Tom Sterner wrote The Practicing…

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Tools for Every Day Leaders

Ep #55: Why Training Won’t Work

Here are a few reasons why training may not work in your organization along with a few suggestions on what to do to improve your possibility for success. What you’ll learn from this episode: How to first identify the problem. Why it’s important that the executive level participates. What four things to do to make…

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Tools for Every Day Leaders

Ep #54: Dealing with Big Egos

We all deal with people with big egos at one point or another, right? Do you find yourself focusing on how you can get them to change? Is that working for you? Here’s another suggestion. What you’ll learn from this episode: How much do you really care what these people think? First, try genuinely not…

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Tools for Every Day Leaders

Ep #53: Honest Feedback

“Honest feedback” is really just code for “I’m going to share my opinion with you and it’s probably something you’re not going to want to hear.” Here’s a suggestion for how to approach that differently so people are a little bit more likely to listen. What you’ll learn from this episode: Why “honest feedback” is…

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Tools for Every Day Leaders

Ep #52: Three Shades of Difficult People

There are three shades of difficult people – the bullies, the people who are just difficult and the people who do stuff that bug us. How are people in these categories defined and what’s the best way to deal with each? What you’ll learn from this episode: The three shades of difficult people The definition…

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Tools for Every Day Leaders

Ep #51: Dealing with What’s Difficult

We all have to deal with difficult people or difficult situations in our lives. How you do that is a key to whether you live in emotional pain and distress, or you move on. Here are three options to choose in these situations. What you’ll learn from this episode:  What I mean by “difficult.” Three…

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Tools for Every Day Leaders

Ep #50: Don’t Feed the Problems

Feeding problems that we can’t control, but that we have to deal with, is very common. But there’s nothing good that comes from feeding a problem. Your job is to decide, “Who do I want to be in this circumstance?” Here’s how. What you’ll learn from this episode: When a problem exists, how do you…

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Tools for Every Day Leaders

Ep #49: Leading and Managing Victim Employees

Every victim needs a villain. Do you have a victim employee working for you? Here are some suggestions for how you tell and what you can do about it. What you’ll learn from this episode: Some tell-tale signs that you have a victim employee working for you. The importance of having clean accountability measures and…

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Tools for Every Day Leaders

Ep #48: Burden Versus Choice

Leaders often have to do things they don’t like to do. We think we shouldn’t have to deal with things we don’t want to deal with and that what we have to deal with is outside our jobs. Here’s how changing your thinking can change what you’re feeling. What you’ll learn from this episode: How…

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Tools for Every Day Leaders

Ep #47: How to Influence Difficult People

Hint – it’s not about changing the other person. People don’t change other people. Here are a couple of suggestions to help you get better results in a relationship involving a difficult person. What you’ll learn from this episode: “Difficult” is a subjective term. Influence = getting better results. Understanding their perspective instead of waiting…

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Tools for Every Day Leaders

Ep #46: How Leaders Impact Team Communication

Communication is highly influenced by many elements in an organization. Let’s talk about what structures need to be in place in order to help facilitate effective communication and how leaders can influence that. What you’ll learn from this episode: What structures need to be in place in order to help facilitate effective communication. The importance…

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Tools for Every Day Leaders

Ep #45: How to Get Out of Your Own Way and Achieve Big Goals

Jack Canfield said, “You are not given a dream unless you have the capacity to fulfill it.” Why then do so few fulfill their dreams? Because people don’t like for things to be hard to do. In this podcast, we lay out some practical and simple suggestions for moving past the challenges and toward achieving…

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Tools for Every Day Leaders

Ep #44: Managers Who Play Favorites

Gravitating to people we like is natural; it’s human. As a manager, however, that’s not really a good thing. Sometimes we’re pulled toward people we work with, although not intentionally. Today, we look at the problems this can cause and some possible solutions. What you’ll learn from this episode: What favoritism at work looks like.…

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Tools for Every Day Leaders

Ep #43: What Pretends to Be Important?

We all have things in our lives that pretend to be important and that compete for our attention. But what really is important? Here are a few ideas to help you narrow that down and move forward based on your determination. What you’ll learn from this episode: How to take a look at what it…

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Tools for Every Day Leaders

Ep #42: Is Gossip a Problem in Your Organization?

Many of us are faced with some form of gossip in our jobs. As a manager, not participating serves you and your team better in the long run, but how do we avoid that? Here are some suggestions. What you’ll learn from this episode: How to avoid gossiping yourself, as a manager. What to do…

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Tools for Every Day Leaders

Ep #41: Appreciation Not Recognition

Recognition is rewarding someone for exceptional performance. Appreciation is thankfulness that they showed up and are working hard. Appreciation is a day to day communication strategy you can use as a manager to help people feel important. What you’ll learn from this episode: Why it’s necessary for people to feel important. What appreciation looks like.…

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Tools for Every Day Leaders

Ep #40: Tips for Overwhelmed Managers

Your organization’s culture likely drives the pace of the work done there. However, even if your culture is a fast paced one, you still can have some control over the pace with your own team and with your time as well. Here are some helpful tips. What you’ll learn from this episode: How to take…

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Tools for Every Day Leaders

Ep #39: Why Managers Must Establish KPI for Every Role on Their Team

KPIs, or key performance indicators, are absolutely essential for every position in an organization. It’s always better when you’re not managing from opinion but when you’re managing from facts. Key performance indicators provide those facts for you and make it so much easier. What you’ll learn from this episode: What key performance indicators (KPIs) are.…

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Tools for Every Day Leaders

Ep #38: Managers and Kindness

As a leader you have a lot of influence over the lives of those you lead, and a big responsibility to be ultra-aware of how you’re impacting them. Kindness, as a culture, is a strategy and it has to start with the leadership team. What you’ll learn from this episode: Questions to ask yourself, your…

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Tools for Every Day Leaders

Ep #37: Founderitis

I work with many people who are running their own businesses. Those businesses are growing and they’re now expanding beyond that initial very manageable place. What happens when a founder reaches the threshold where she stops just having a grand purpose and now has to actually run a growing business? Here are a few issues…

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Tools for Every Day Leaders

Ep #36: How Leaders Impact Organizational Results

As a leader, are you holding firm to a limiting belief system – something that impacts the performance of your team and their results? Maybe you don’t even realize you’re doing it. Here’s how to explore those “sacred cow” beliefs. What you’ll learn from this episode: Examples from a couple of my clients and the…

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Tools for Every Day Leaders

Ep #34: Understanding Your Power Position as a Leader

Are you in a new leadership position? Even though you don’t feel different in a management role, you’re perceived differently precisely because you are a manager – because you now have power and authority over other people’s positions. How do you adjust to this? What you’ll learn from this episode: Leading a team is not…

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Tools for Every Day Leaders

Ep #33: Scarcity and Abundance Thinking in Leaders

Think about how you approach your work. Do you believe there’s always a solution – there’s always a better way? Or do you think you’ve tapped out and there isn’t any more that can be done? Either way, you’re right. So take a look at both and decide which one might be most effective for…

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Tools for Every Day Leaders

Ep #32: Emotions and Leadership Disappointment

As managers, the emotion of disappointment can influence how we lead people. We tend to believe that our emotions come from an experience we had, but really they come from how we define the experience in our mind with our own thinking. What you’ll learn from this episode: To recognize that you’re feeling disappointment. It’s…

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Tools for Every Day Leaders

Ep #31: When Your Superpower Becomes Your Poison

We all have skills and talents that we’re really good at, but sometimes those skills and talents can appear differently to people than we intend for them to. It’s important to be aware of how those superpowers may be working against you. Here are some tips for creating awareness for yourself. What You’ll Learn From…

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Ep #30: Leaders & Impatience – An Undermining Combination

I’ve decided to do a series about emotions and how they impact the way we lead and interact with others. Today is focused on impatience and the destructive nature of that emotion and how it undermines relationships at work. Most importantly, we’re going to talk about how to deal with that emotion and what you…

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Tools for Every Day Leaders

Ep #29: Basic Elements Required for Accountability

Many managers struggle with accountability, so today we’re going to talk about four key elements that need to be in place to make things easier when there are break downs in performance and accountability. What You’ll Learn From This Episode: The importance of setting expectations with your team. This isn’t a one-sided drill – it’s…

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Tools for Every Day Leaders

Ep #28: Executive Presence

Have you stepped into a leadership role and reached a level where you can no longer get by on functional competency? Being in a leadership position is a responsibility and, as such, it’s our responsibility to cultivate ourselves as leaders so we can be the best in what we do for the people who work…

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Tools for Every Day Leaders

Ep #27: Performance Is Not an Opinion

Why do so many managers struggle when dealing with difficult employees? One reason – they formulate opinions and place labels on behaviors instead of focusing on the facts and what the implications of the facts are. Here’s a suggestion for how to handle that and how to reduce the discomfort that comes with those conversations…

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Ep #26: Why I Should Have to Deal With …

Also known as “The Myths Managers Think They Shouldn’t Have to Deal with but All of Them Do.” All managers have certain issues or tasks that they feel they shouldn’t have to deal with. They stress over the fact that they’re having to spend time on silly things like an employee who is always late…

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Tools for Every Day Leaders

Ep #25: How to Deal with a Difficult Boss

Are you dealing with a difficult boss? If so you’re undoubtedly frustrated, but before making the decision to quit you owe it to yourself to do a little work and see if you can make it better. Here are a few steps for dealing with that difficult boss. What You’ll Learn From This Episode: Name…

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Ep #24: How to Fire a Nice Person

We hire people to execute a task, a responsibility and an outcome. Sometimes it doesn’t work out as well as expected or hoped. If you’re a manager and you have someone on your team who you like but who isn’t performing, here are a few things to keep in mind when it comes time to…

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Ep #23: Why Executives Have to Manage Too

What You’ll Learn From This Episode: Higher level employees should know better. The key here is that, for whatever reason, they don’t. They shouldn’t need that kind of feedback. Unfortunately it’s not like once we reach a higher level we suddenly have a new level of awareness of ourselves. Giving your people feedback on their…

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Ep #22: The Cost of Difficult People to an Organization

Companies have to decide what kind of culture they’re going to have – what kind of behaviors they tolerate and what they allow. Remember, “What you permit you promote.” Are you, as a manager, disregarding feedback about a difficult person because it’s too uncomfortable to deal with? Here are four things to think about if you…

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Ep #21: How to Coach Anyone on Anything

As adults it’s difficult to make significant behavior changes. That’s why so many of us stay stuck in negative behavior patterns. It’s not so much that we don’t want to change, it’s more so that we don’t understand how to go through that change. People often present with a “pain point” – something isn’t working…

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Ep #19: What to Do When You’ve Been Labeled as the Difficult Person

Anyone can be labeled “difficult.” I learned that a few years ago when the organization I was working for changed. New leaders came in and I, who had never been seen as difficult before, suddenly became the provocateur. The difficult one. Maybe it’s because of my personal experience that I’m now drawn to working with…

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Ep #18: How to Manage Difficult Behavior

Over the course of my coaching career, I’ve worked with many different leaders and taught them how to deal with and coach difficult people. One of the things that I often find during my workshops or one-on-one sessions is the incredibly wide range in which we define behaviors as difficult. It is crucial to understand…

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Ep #17: How to Fix a Non-Performing Team

When we talk about non-performance, there are two areas that we need to address. The first one is defined by the measurable outputs that we’re responsible for in our roles. These include activities, daily goals, projects, service time and other related metrics. The second area of performance is behavior – honesty, respectfulness, and team interactions.…

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Ep #16: Influencing Up

Most of you who listen to this show either lead your own organization or manage and lead someone else’s company. Regardless of the role that you play within the organization, you always need to be thoughtful of where you have opportunities to have more influence with folks who manage employees or other managers. On this…

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Ep #15: Self-Leadership for the Self-Employed

Recently, I’ve had a lot of questions revolving around the topic of running your own business and being self-employed.  Working for yourself can be very liberating. You get to create your own schedule, choose what to work on and be your own boss. However, there’s also a lot of opportunities to confront all of the…

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Ep #14: Managerial Maturity

One commonality among all human beings is that we often do what we can to avoid emotional discomfort. When we are in the leadership role, there are a lot of difficult things that come at us every day and challenge that very nature of gravitating to things that are easy. However, it is crucial to…

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Ep #13: How to Coach the Top Performer

In the past episodes, we’ve spent quite a bit of time talking about dealing with difficult people – how to coach them, guide them and have conversations with them. Today, we get into managing the most important segment of our team – folks that are exceptional at their job. Often, our top performers in our organizations tend to…

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Ep #12: How to Have a Difficult Conversation

In general, human beings really struggle with how to talk to people about things that they believe are difficult to discuss. Based on our previous experiences in our lives, we all have different ideas about what we think difficult topics are. It is absolutely okay to experience discomfort when some of those topics come up.…

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Ep #11: Managers and Coaching Algebra

Depending on the current circumstances and how we choose to look at it, performance management can either be the “Banes of Existence” for a lot of managers, or one of the most exciting parts of being a leader. On this episode of Life Coach LLC podcast, we talk about a formula that helps managers think…

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Ep #10: Why One-on-Ones with Employees are a Manager Must

Today, we’re talking about an incredibly important topic to managers’ success and the success of their teams – having a consistent one on one practice with employees. Employees are an integral resource acquired by the institution in order to secure its success. Unfortunately, many leaders fail to understand the importance of regularly meeting with each…

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Ep #8: Challenges for the Sensitive Leader

I work with a lot of leaders and managers who are often sensitive to the challenges that they face with other people at work. This poses a number of issues, as well as  causes pain and discomfort for those leaders and often affects the level of their effectiveness. According to researchers, folks who manage people need…

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Ep #7: What to do When Employees are Trying to Get You Fired

In my years of experience, I have witnessed instances where a cohort of people on a team band together to try to create an environment in which the manager appeares to be engaged in things that would justify their removal from that leadership position. If you have experienced this in the past, or are experiencing this right now, you know how…

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Ep #6: Managers and Emotional Responsibility

One issue that often comes up during the training and workshops I do with managers is that many adults have never learned to assume emotional responsibility for themselves. We have a tendency to believe that the way others behave in our world, how they act and what they say (or don’t say), drives our emotional health and determines…

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Ep #5: Managers and Motivation

One of the things that managers most commonly ask me, is how to motivate employees to perform and truly be excited about coming to work every day. While many of us think that we can actually motivate people, that’s actually  not the case. I cannot ‘make’ you be motivated, just as you cannot motivate me.  Motivation…

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Ep #4: What needs to Change When Things Change

In today’s work environment, things are constantly changing. Whether we are talking about products, processes, structures or even people, most of these don’t stay static for very long. Despite the fact that things change so rapidly, there’s still a notion, for us as human beings, that things are supposed to stay the same. This creates a…

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Ep #3: How to Coach the Difficult Person

When we have someone on our team that is disruptive, in a way that impacts other individuals, employee engagement, retention, performance of the team or organization, it is our responsibility as a manager and a leader to address the issue. Continuing with the last episode’s topic of difficult people, we dive into the nitty-gritty of…

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Ep #2: How to Deal with Difficult People

As a leadership coach, I have seen many people lose so much quality time in their life being extremely stressed out about a relationship they have with someone at work. I regularly interact with folks who encounter or experience others who can be irrational, argumentative, unsympathetic, dismissive, overly direct or simply operate in a different manner…

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